I apologize for any confusion or frustration this has caused you. While I know that you were provided with a photo that showed a different style of box, however, as explained, that was just an example of how the item would appear in that packaging. The warehouse team has further confirmed that the item was packaged in a white and brown medium sized *** box and was successfully delivered by *** to the shipping address provided at checkout.
REVOLVE CLOTHING STOCK SERIAL NUMBER
At this time, it has been confirmed by our warehouse team that the serial number for the specific item that was assigned to your order was scanned out of our system and is no longer in our warehouse, indicating that it did ship out. As we have preciously discussed I reached out to the warehouse team to confirm that your item did ship out correctly.
Hi ******, This is ******, ******** Service Supervisor, we have spoken about this particular order via live chats. Revolve I am demanding a refund for my order its unfair to treat a customer like this and to provide rude customer service that causes lots of stress on the customer. This was my first and last purchase with them. From reading other people's reviews I see I am not the only one that had this happen. When I explained to Revolve that I have caught their lie they started saying opposite things and started hanging up their phone after multiple times. Also the *** tracking shipping weight was 1.5 LBS on the *** website but on the label it said 2 LBS and Revolve said they round up the weight which when I contacted *** they said its not true that *** does weight it correctly. Now the box I have received from them is a *** Express white box that is different size and has a side tear opening. Now this is where they started lying because the picture they provided is a Canada Goose vest in a brown shipping box that opens from the top four corners and they said this is my item that shipped. Their response was that they said they shipped out the item and in the email they stated that the warehouse has provided the image of the package as they record all shipments.
The next business day I receive an email stating they checked with the team and they will not be providing me neither a replacement or refund. I have contacted Revolve customer service where from the beginning I received very rude customer service however they said they will contact their team and send a follow up email. Upon opening the package I realized it was empty without my vest and it only had packing paper. Per the tracking information my package got left in front of the house without a signature required. Hello, I have ordered a Canada Goose vest from the website Revolve Order #*********. Our team will be sure to provide any information for them to conduct their investigation! Thank you again for your time, and I hope that you have a wonderful day.
If you are not comfortable with signing that, I do kindly recommend reaching out to AfterPay to dispute the charge. If you would like to go forward with this refund please do kindly reach out to us directly with that signed affidavit and I would be happy to issue that refund right away. While I know that this is not an ideal situation, and is frustrating we do have to make sure that we are following our policies and procedures here. At this time we are happy to go ahead and get you taken care of for this order, but in order to do so we do need to have that affidavit reviewed and signed. For this reason, and that this is the second claim on your account for an order with missing items, we did have to go ahead and send the affidavit to be signed. I did take a closer look into this and was able to confirm that the three items in you order 196128957 were shipped out by our warehouse team. I am so sorry to hear that your experience has not been positive thus far! I can understand completely how frustrating it is that your order was missing the jeans at the time of delivery. My name is ****** and I am one of the supervisors with REVOLVE, and I wanted to be sure to address you concerns that you have provided the Better Business Bureau. Thank you so much for providing your feedback regarding your most recent experience with REVOLVE.
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